Front desk and scheduling
No-show
Also called failed to attend
A patient who does not come to a booked appointment and gives no notice.
A no-show is a patient who neither arrives nor calls to cancel. It is the most costly kind of broken appointment because there is no chance to fill the slot. Offices usually have a stated policy, recorded in the chart, and many send reminders to cut down on no-shows. When a patient misses, call them promptly and offer a new time in a friendly way.
Example at the front desk
Mr. Park was a no-show at 9, so I called and left a voicemail.