Front desk and scheduling
Appointment confirmation
Also called reminder, confirmation call
A reminder sent to a patient before a visit to confirm that they will come.
An appointment confirmation is a call, text or email sent ahead of a visit so the patient can confirm or change the time. Reminders reduce no-shows and give the office time to fill openings. Many offices send them a few days ahead and again the day before. Keep messages short and private, with no treatment details, and record the response in the schedule.
Example at the front desk
I texted a reminder for tomorrow, and she confirmed her 10 o'clock cleaning.