Front desk and scheduling
Recall
Also called patient recall, recall system
The system an office uses to bring patients back for their regular checkups and cleanings.
Recall is how a dental office keeps track of when each patient is due for their next preventive visit and reaches out to them. Most offices use software to list due patients, then call, text or email them to book. A strong recall system keeps schedules full and patients healthy, and it is often the front desk's most important routine job. Track who was contacted and when, so patients are not missed or contacted twice.
Example at the front desk
I'm working the recall list today, and twelve patients are due this month.