Front desk and scheduling
Reactivation
Also called inactive patients, overdue recall
Reaching out to patients who have not visited in a long time to bring them back.
Reactivation is the effort to get inactive patients, those who have missed their recall for a long time, to come back. The office reviews a list, contacts them by phone, text, email or mail, and offers a convenient time. Many patients have simply forgotten or moved on, and a friendly invitation works well. Their insurance and history should be re-verified when they return.
Example at the front desk
I am calling patients who have not visited in over a year to offer them a checkup.