Front desk and scheduling
Unscheduled treatment
Also called pending treatment, outstanding treatment
Treatment the dentist has recommended that the patient has not yet booked.
Unscheduled treatment is the diagnosed work a patient has not yet scheduled. Practices keep a list of it and use it to fill gaps in the schedule and to follow up with patients. A friendly reminder, an updated insurance check, and a new estimate often help, especially when benefits are about to reset. Review it daily so important treatment is not forgotten.
Example at the front desk
She has an unscheduled filling from her last visit, so I'll call her about the cancellation tomorrow.